Outcome improvement

If your request is accepted, the next stage is the Outcome Improvement Process. This is where you will work with the Public Service Authority to improve the outcome your request relates to.

Click on any of the links below to make use of our resources to help you design a good Outcome Improvement Process:

Featured

An introduction to what the legislation says about the outcome imporvement process, which is the discussions that are set up as a result of your participation request being agreed to.

What makes a good process?

This guide is about working together to improve services. At the end of the day, that’s what participation requests are all about!

What makes a good process? - Activity

This practical resource is aimed at helping community groups and public bodies come up with ideas for how to work together once a participation request has been agreed.

What does success look like?

When different organisations and groups work together to improve things, an important first step will be to work out how you will know you are successful. This guide takes you through some of the basic steps to doing this.

Working agreement template

This working agreement template should help you to set up a solid outcome improvement process in which all the people who should be involved are able to take part and be heard.

Who should be involved?

This quick guide introduces you to who might be good to involve in an outcome improvement process and why.

A meeting between organisation and community representatives